7-day window
You have 7 days from delivery to request a return.
Item must match listing
Returns accepted if the item is significantly not as described, damaged or faulty.
Free return pickup
We arrange pickup in major cities at no cost when the seller is at fault.
Escrow refunds
Refunds are released from escrow within 48 hours of return verification.
How to request a return
- 1. Open your order from Track Order.
- 2. Tap "Request return" and select a reason.
- 3. Our team reviews within 24 hours and arranges pickup.
- 4. Once received and verified, your refund is released from escrow.
Need help with a return? Contact support.